Please note that we are not based in the UK and your order will be dispatched from Germany.

The following is information for UK based customers (currently excluding NI).

As the UK is no longer in the EU, your order is classed as an import and is subject to customs tariff charges. These import charges must be paid by you, the importer, before you receive the goods. The courier will contact you for payment or will collect payment on delivery.

The Brexit deal allows for preferential treatment for all goods manufactured in the UK or the EU. This means that these goods have NO CUSTOMS TARIFF CHARGES. Most of the items we sell are made in the UK, but a few are not. Please see below for a full list of all goods made outside the UK and EU.

Should your delivery include goods that incurr customs tariff charges, these charges will usually range from around 8% to 15% of the value of those items. 
The courier company (DHL, UPS, etc.) will charge you a "brokerage" fee for processing the customs documents and paying the amount due on your behalf. This charge is usually around £10 to £12.
None of these charges should be levied on orders of solely UK made goods unless the order is over £135 (see note on VAT below).

IMPORTANT: 

Unfortunately we have a recurring problem with customers being asked to pay customs tariff charges on goods that are manufactured in the UK, in other words, wrongly charged tariffs.
Not only that, but some of the charges levied have been far higher than the tariff percentage rate. We cannot fathom where these charges are coming from, both DHL (who hand over to Parcel Force) and UPS issue non-itemised invoices with charges that do not correspond to any government website information sites.

We are currently investigating these charges but unfortunately the burden for paying individually incorrectly charged orders falls on the importer (i.e. you, the customer) as does any claim or complaint that needs to be made. We will, of course, help in any way we can, but cannot claim on your behalf.

Please note that refusing to pay these charges, even if they have been incorrectly made, will result in the parcel being returned to us. The courier will not re-issue a corrected invoice, as they have already paid the charges to HMRC and are not interested in correcting their own (or HMRC's) mistake. They will simply return the parcel to us at our cost. Please understand that as a small company we cannot simply absorb these costs and continue to send out the same parcel in the hope that it is processed corectly. The only solution to receive your order is to pay the incorrect charges and claim back. We understand, however, if you wish to refuse the delivery and cancel the order.
 

A note on VAT:

New rules from 1st Jan 2021 mean that any order up to £135 will have VAT applied at source, in other words, we will charge the VAT. You will pay for your order including VAT as you would from a UK company. 

If your order is above £135 it will be treated like any other 3rd country import and will be dispatched by us net of VAT (i.e. without VAT). You will have to pay the VAT through the courier company before you receive your order.

Although this simply means you pay the VAT one way or another, please note that the courier will add their "brokerage" charge for processing an order over £135 and paying the VAT on your behalf. (We find this very poor practice from the courier companies, who should charge one price to the sender and not add an effectively hidden charge to the recipient, but all courier companies do it.)

Please note that our system cannot differentiate between orders that should and should not be charged VAT. For orders over £135 your order will be charged VAT as a default and we will refund the VAT to your credit card / PayPal payment before we dispatch your order.
 

Goods in our online shop that are not made in the UK or EU and may incur tariff charges:

All Sophie Alport products.
All Portmeirion products.
All Heath McCabe products.
The following Taylor's Eye Witness ranges and products: Syracuse, Portland, Tacoma, All knife blocks, Sharpener 3L452, All cheese knives/cheese knife sets, embroidery scissors, sewing scissors 2R369, poultry sheers, hip flasks.