Please note that we are not based in the UK and your order will be dispatched from Germany.

The following is information for UK based customers (currently excluding NI).
 

How VAT on your order is handled:

New rules from 1st Jan 2021 mean that any order up to £135 will have VAT applied at source, in other words, we will charge the VAT. You will pay for your order including VAT as you would from a UK based company. 

If your order is above £135 it will be treated like any other 3rd country import and will be dispatched by us nett of VAT (i.e. without VAT). You will have to pay the VAT through the courier company before you receive your order.

Although this simply means you pay the VAT one way or another, please note that the courier will add their "brokerage" charge for processing an order over £135 and paying the VAT on your behalf. (We find this very poor practice from the courier companies, who should charge one price to the sender and not add a hidden charge to the recipient, but all courier companies operate in the same way.)

Please note that our system cannot differentiate between orders that should and should not be charged VAT. For orders over £135 your order will be charged VAT at the check out and we will refund the VAT to your credit card / PayPal account when we process your order.

Please also note that the prices shown on the website include VAT and will only show UK VAT if you are signed in with a UK address or choose "GB" from the country menu.  
 

Customs Tariffs / Charges

Customs Tariffs are due on any orders over £135. As the importer of goods, you are responsible for paying duties, which will be collected by the courier before you receive your delivery.

The "Brexit agreement" allows goods produced in either the UK or the EU to be tariff-free. We will add a declaration to your invoice, as required by the agreement, to inform HMRC that the goods should not carry a tariff charge. However we are still trying to clarify whether this preferential zero-rating applies generally to goods manufactured in the UK or whether it is a once only one-way preference. If it is the latter, then even goods produced in the UK will be liable for duty when you import them into the UK on orders over £135 goods value. 

Goods not made in the UK or EU will incurr tariff charges if your order comes to more than £135 (excluding delivery). A list of all items on our website that are not made in the UK or EU can be found below. Please note that there is currently an anti-dumping tariff on porcelain products made in China which will add as much as 44% in total to the value of the item. Otherwise tariff charges usually range from around 8% to 12%.

Unfortunately courier companies also add charges for collecting and processing these tariffs, which will also have to be paid by you before you receive your order. These charges lack transparency and we are unable to advise exactly what they will be in advance.

Please note that refusing to pay these charges, even if they have been incorrectly made, will result in the parcel being returned to us. The courier will not re-issue a corrected invoice, as they have already paid the charges to HMRC. They will simply return the parcel to us at our cost. Please understand that we cannot absorb these costs and continue to send out the same parcel in the hope that it is processed corectly. The only way to receive your order is to pay the incorrect charges and claim back.

The government online form to claim back incorrect charges is here:
Royal Mail or Parcelforce: https://www.gov.uk/government/publications/vat-customs-dutyimport-vat-relating-to-imports-by-post-bor286
Other courier: https://www.gov.uk/guidance/how-to-apply-for-a-repayment-of-import-duty-and-vat-if-youve-overpaid-c285

The government website page explaining VAT and customs charges on imports is here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

The government website page listing the different custom tariff charges is here:
https://www.trade-tariff.service.gov.uk/find_commodity


Goods in our online shop that are not made in the UK or EU and will incur tariff charges on orders over £135:

All Sophie Allport products.
All Portmeirion products.
All Heath McCabe products.
The following Taylor's Eye Witness ranges and products: Syracuse, Portland, Tacoma, All knife blocks, Sharpener 3L452, All cheese knives/cheese knife sets, embroidery scissors, sewing scissors 2R369, poultry sheers, hip flasks.